This programme equips you to understand customer expectations and emotions while mastering the structured approach to visualizing interactions across all touchpoints. You will gain hands-on experience in creating detailed personas and journey maps to identify friction areas, ultimately implementing strategies that drive brand loyalty.
This course aims to provide participants with a comprehensive understanding of energy efficiency principles, practical methods for reducing energy consumption and renewable energy options for residential and commercial buildings.
This programme empowers you to shift from a "busy operator" to a strategic thinker by prioritizing actions that drive real business results. You will build repeatable execution structures and practical systems that outperform talent alone, ensuring consistent growth without burnout.
This programme equips you with psychological negotiation frameworks and Sun Tzu’s Art of War strategies to thrive in slow property markets. You will master techniques to control the mental battlefield, disarm price-focused objections, and maintain emotional resilience to close deals confidently despite uncertain market conditions.
This 1-day HRD Corp claimable course empowers participants to communicate clearly and deliver presentations with assurance. You will master persuasive delivery techniques, structure content for logical flow, and utilize vocal variety and body language to ensure your message is congruent and impactful.
This programme equips you to manage project progress payments within strata properties, focusing on the effective use of sinking funds. You will master the creation of payment schedules, identify various contract types, and learn best practices such as joint site valuations and progress tracking to ensure steady cash flow and project success.
