Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage
[5 CPD hours Applied For from LPEPH]
Hartamas Training Centre
Level 13, Block A, Menara Prima, Jalan PJU 1/37, Dataran Prima, 47301, Petaling Jaya, Selangor Darul Ehsan.
Price Per Pax
CPD Seminar
HRD Corp Claimable Course
RM531.00
Note:
- Registration is on a first-come, first-served basis. Seats are confirmed only upon successful registration and payment.
- For non-attendance or withdrawals made within 7 days prior to the event, a 50% refund only will be issued.
- The organizer reserves the right to refuse entry to any person for reasons deemed appropriate.
- In the event of cancellation or postponement of the seminar, participants will be notified and offered a full refund of the amount paid.
- No electronic recording equipment is allowed. Exceptions may apply for authorized media personnel.
Speaker
Ms. Venessa Chai
HRD Corp Accredited & International and Certified Professional Trainer (IPMA,UK)
Seminar Overview
In the dynamic real estate industry, conflicts are inevitable—whether dealing with buyers, sellers, developers, tenants, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage, de-escalate, and resolve conflicts effectively while maintaining professionalism, compliance, and client trust.
Participants will learn how to handle difficult conversations, manage emotional clients, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets.
Seminar Outline
Module 1: Understanding Conflict in Real Estate Practice
(Build awareness of why conflict happen)
- Types of conflicts in real estate transactions
- Common conflict scenarios (buyer vs seller, agent vs client)
- Emotional vs Rational conflict triggers
- Impact of poor conflict handling (complaints, reputation damage)
- Sub-sale vs developer conflict differences
Module 2: Conflict Resolution for Sub-Sales Market
(Equip participants to manage resale transaction conflicts)
- Buyer vs seller expectation gaps
- Pricing disputes and negotiation conflicts
- Loan rejection & valuation issues
- Delay in SPA / documentation conflicts
- Handling difficult owners / unreasonable buyers
- Multi-agent conflicts & co-agency issues
Module 3: Conflict Resolution for Developer Market
(Manage conflicts in developer sales environment)
- Miscommunication on project details / promises
- Delivery delay & VP issues
- Defect complaints & escalation handling
- Managing expectation vs reality gap
- Developer vs purchaser disputes
- Handling group complaints & public pressure
Module 4: Communication Strategies in Conflict Resolution
(Develop professional communication skills)
- De-escalation techniques (tone, pacing, language)
- Active listening & empathy in conflict
- How to say “No” professionally
- Handling aggressive or emotional clients
- Structured conversation framework (Acknowledge–Clarify–
- Resolve)
- Verbal vs written communication in disputes
Module 5: Professional Conflict Management Framework & Practice
(Apply structured models in real cases)
- LEARN Model
- Conflict resolution step-by-step framework
- Case studies (sub-sale & developer scenarios)
- Role plays & simulation exercises
- Documentation & compliance awareness
- Turning conflict into long-term client trust
[Image source: Freepik]