BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Hartamas Academy - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Hartamas Academy X-ORIGINAL-URL:https://hartamasacademy.com X-WR-CALDESC:Events for Hartamas Academy REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Asia/Kuala_Lumpur BEGIN:STANDARD TZOFFSETFROM:+0800 TZOFFSETTO:+0800 TZNAME:+08 DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260714T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260714T163000 DTSTAMP:20260610T042245 CREATED:20260609T030340Z LAST-MODIFIED:20260609T030524Z UID:6089-1784023200-1784046600@hartamasacademy.com SUMMARY:Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage DESCRIPTION:« All Events\n \n \n \n \n \n Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage \n \n \n \n [5 CPD hours Applied For from LPEPH] \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 14 July 2026 (Tuesday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n10:00 am\n\n \n\n\n\n \n - \n\n4:30 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Price Per Pax \n \n \n \n \n \n \n CPD Seminar \n \n \n \n Early Bird Fee (valid until 22 June 2026)\nRM399.00\n \n \n RM379.00 \n \n \n \n \n \n \n \n \n Add to cart \n \n \n \n \n \n \n Group Package: RM359.00 per pax (Minimum 3 Pax) (valid until 22 June 2026)\n\n \n \n \n \n \n \n HRD Corp Claimable Course \n \n \n \n Early Bird Fee (valid until 22 June 2026)RM559.00RM531.00\n\n\n \n \n \n \n Group Package: RM500.00 per pax (Minimum 3 Pax) (valid until 22 June 2026)\n\n \n \n \n \n \n \n \n WhatsApp for details\n \n \n \n \n \n \n \n \n \n \n Note: \n\nRegistration is on a first-come\, first-served basis. Seats are confirmed only upon successful registration and payment.\nFor non-attendance or withdrawals made within 7 days prior to the event\, a 50% refund only will be issued.\nThe organizer reserves the right to refuse entry to any person for reasons deemed appropriate.\nIn the event of cancellation or postponement of the seminar\, participants will be notified and offered a full refund of the amount paid.\nNo electronic recording equipment is allowed. Exceptions may apply for authorized media personnel.\n \n \n \n \n Speaker \n \n \n \n Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK) \n \n \n \n Seminar Overview \n \n \n \n In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding Conflict in Real Estate Practice (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust \n \n \n \n \n \n \n \n \n \n \n \n [Image source: Freepik] \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Driving Brand Loyalty Through Journey Mapping \n\n\n \n \n Regulatory Changes: Recent Legislation Affecting The Real Estate Market \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/mastering-conflict-resolution-in-real-estate-turning-challenges-into-professional-advantage/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/06/Conflict-Resolution.png END:VEVENT END:VCALENDAR