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X-WR-CALDESC:Events for Hartamas Academy
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TZID:Asia/Kuala_Lumpur
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260113T100000
DTEND;TZID=Asia/Kuala_Lumpur:20260113T163000
DTSTAMP:20260724T155757
CREATED:20251010T021928Z
LAST-MODIFIED:20260112T090800Z
UID:4461-1768298400-1768321800@hartamasacademy.com
SUMMARY:Sell Like a Strategist: Master the Property Game with Influence\, Mindset & Closing Power
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/sell-like-a-strategist-master-the-property-game-with-influence-mindset-closing-power-2/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2025/08/Sell-Strategist-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260115T100000
DTEND;TZID=Asia/Kuala_Lumpur:20260115T163000
DTSTAMP:20260724T155757
CREATED:20251010T013411Z
LAST-MODIFIED:20260114T090525Z
UID:4455-1768471200-1768494600@hartamasacademy.com
SUMMARY:Facebook Marketing Mastery for Property Sales
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/facebook-marketing-mastery-for-property-sales-2/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2025/08/facebook-marketing-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260122T100000
DTEND;TZID=Asia/Kuala_Lumpur:20260122T163000
DTSTAMP:20260724T155757
CREATED:20251009T025317Z
LAST-MODIFIED:20260121T090438Z
UID:4434-1769076000-1769099400@hartamasacademy.com
SUMMARY:Strata Management Tribunal Claim: How To Win & Execute Your Awards?
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/strata-management-tribunal-claim-how-to-win-execute-your-awards/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/08/Strata-Management-Tribunal-hrdc.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260130T100000
DTEND;TZID=Asia/Kuala_Lumpur:20260130T163000
DTSTAMP:20260724T155757
CREATED:20251009T013209Z
LAST-MODIFIED:20260127T090702Z
UID:4427-1769767200-1769790600@hartamasacademy.com
SUMMARY:Land Valuation
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/land-valuation-6/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/12/land-valuation-2.jpg
END:VEVENT
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