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DTSTART;TZID=Asia/Kuala_Lumpur:20251210T100000
DTEND;TZID=Asia/Kuala_Lumpur:20251210T163000
DTSTAMP:20260724T170117
CREATED:20251112T014240Z
LAST-MODIFIED:20251222T063923Z
UID:4568-1765360800-1765384200@hartamasacademy.com
SUMMARY:Follow-Up Mastery: Turning Online Leads into Sales
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/follow-up-mastery-turning-online-leads-into-sales/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/08/follow-up-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251219T100000
DTEND;TZID=Asia/Kuala_Lumpur:20251219T130000
DTSTAMP:20260724T170117
CREATED:20251118T054808Z
LAST-MODIFIED:20251218T090719Z
UID:4606-1766138400-1766149200@hartamasacademy.com
SUMMARY:Managing Tenancy Agreements: General\, Commercial and Dealing with Defaulters
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/managing-tenancy-agreements-general-commercial-and-dealing-with-defaulters/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2025/11/Tenancy-Agreement-Cover.jpg
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