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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20250812T103000
DTEND;TZID=Asia/Kuala_Lumpur:20250812T123000
DTSTAMP:20260724T214612
CREATED:20250716T064316Z
LAST-MODIFIED:20250811T090537Z
UID:4145-1754994600-1755001800@hartamasacademy.com
SUMMARY:Effective Procurement in Strata Management
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/effective-procurement-in-strata-management-2/
LOCATION:Online ZOOM
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/11/Strata-Management-2.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20250814T100000
DTEND;TZID=Asia/Kuala_Lumpur:20250814T163000
DTSTAMP:20260724T214612
CREATED:20250716T084135Z
LAST-MODIFIED:20250813T090830Z
UID:4157-1755165600-1755189000@hartamasacademy.com
SUMMARY:AI Mastery for Property Negotiators: Close More Deals with Less Effort
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/ai-mastery-for-property-negotiators-close-more-deals-with-less-effort-2/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/09/ChatGPT-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20250819T090000
DTEND;TZID=Asia/Kuala_Lumpur:20250819T170000
DTSTAMP:20260724T214612
CREATED:20250704T073259Z
LAST-MODIFIED:20250704T073600Z
UID:4122-1755594000-1755622800@hartamasacademy.com
SUMMARY:LinkedIn Marketing Gameplan For Business Growth
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/linkedin-marketing-gameplan-for-business-growth/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/10/LinkedIn-Marketing-Gameplan-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20250821T100000
DTEND;TZID=Asia/Kuala_Lumpur:20250821T130000
DTSTAMP:20260724T214612
CREATED:20250716T073749Z
LAST-MODIFIED:20250820T090842Z
UID:4152-1755770400-1755781200@hartamasacademy.com
SUMMARY:The Duties and Responsibilities of JMB/MC and the Powers Granted Under SMA 2013
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/the-duties-and-responsibilities-of-jmb-mc-and-the-powers-granted-under-sma-2013/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/08/jmb-mc-1.jpg
END:VEVENT
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