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DTSTART;TZID=Asia/Kuala_Lumpur:20250619T100000
DTEND;TZID=Asia/Kuala_Lumpur:20250619T163000
DTSTAMP:20260725T001733
CREATED:20250516T071816Z
LAST-MODIFIED:20250618T092258Z
UID:3956-1750327200-1750350600@hartamasacademy.com
SUMMARY:Optimizing E-Invoicing In Property\, Strata & Real Estate Development - “A Practical Guide for Real Estate and Strata Management Professionals”
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/optimizing-e-invoicing-in-property-strata-real-estate-development-a-practical-guide-for-real-estate-and-strata-management-professionals/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2025/05/e-Invoicing.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20250624T100000
DTEND;TZID=Asia/Kuala_Lumpur:20250624T130000
DTSTAMP:20260725T001733
CREATED:20250516T082540Z
LAST-MODIFIED:20250623T092035Z
UID:3965-1750759200-1750770000@hartamasacademy.com
SUMMARY:Deceased Owners\, Divorced Couples and Bankrupt Sellers: Can You Still Close the Deal?
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/deceased-owners-divorced-couples-and-bankrupt-sellers-can-you-still-close-the-deal/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2025/05/Deceased-Owners-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20250625T100000
DTEND;TZID=Asia/Kuala_Lumpur:20250625T163000
DTSTAMP:20260725T001733
CREATED:20250516T090431Z
LAST-MODIFIED:20250624T091611Z
UID:3970-1750845600-1750869000@hartamasacademy.com
SUMMARY:AI Mastery for Property Negotiators: Close More Deals with Less Effort
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					\n	Driving Brand Loyalty Through Journey Mapping				\n				\n				\n				\n									 HRD Corp claimable programme*Subject to HRD Corp grant approval. Approval must be obtained at least 3 calendar days before the training session. 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 September 2026 (Thursday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n9:00 am\n\n		\n\n\n\n	\n	  -  \n\n5:00 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Trainer				\n				\n				\n				\n									Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd  								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” 								\n				\n				\n				\n					Target Audience				\n				\n				\n				\n									Marketing TeamCustomer Experience Team 								\n				\n				\n				\n					Register your interest by filling out the form below:				\n				\n				\n				\n									\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected	\n\n\n		\n	\n		AI Digital Marketing For Business Success			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/ai-mastery-for-property-negotiators-close-more-deals-with-less-effort/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/09/ChatGPT-1.jpg
END:VEVENT
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