BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Hartamas Academy - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Hartamas Academy X-ORIGINAL-URL:https://hartamasacademy.com X-WR-CALDESC:Events for Hartamas Academy REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Asia/Kuala_Lumpur BEGIN:STANDARD TZOFFSETFROM:+0800 TZOFFSETTO:+0800 TZNAME:+08 DTSTART:20240101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20251028T100000 DTEND;TZID=Asia/Kuala_Lumpur:20251028T163000 DTSTAMP:20260601T044642 CREATED:20250917T065901Z LAST-MODIFIED:20251023T021605Z UID:4339-1761645600-1761669000@hartamasacademy.com SUMMARY:Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/mastering-ai-smart-prompts-sharp-writing-solid-research/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/11/ai-content-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20251030T100000 DTEND;TZID=Asia/Kuala_Lumpur:20251030T130000 DTSTAMP:20260601T044642 CREATED:20250918T033415Z LAST-MODIFIED:20251029T091134Z UID:4350-1761818400-1761829200@hartamasacademy.com SUMMARY:Key Differences Between Freehold and Leasehold Properties DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/key-differences-between-freehold-and-leasehold-properties/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/08/freehold-leasehold-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20251210T100000 DTEND;TZID=Asia/Kuala_Lumpur:20251210T163000 DTSTAMP:20260601T044642 CREATED:20251112T014240Z LAST-MODIFIED:20251222T063923Z UID:4568-1765360800-1765384200@hartamasacademy.com SUMMARY:Follow-Up Mastery: Turning Online Leads into Sales DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/follow-up-mastery-turning-online-leads-into-sales/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/08/follow-up-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20251219T100000 DTEND;TZID=Asia/Kuala_Lumpur:20251219T130000 DTSTAMP:20260601T044642 CREATED:20251118T054808Z LAST-MODIFIED:20251218T090719Z UID:4606-1766138400-1766149200@hartamasacademy.com SUMMARY:Managing Tenancy Agreements: General\, Commercial and Dealing with Defaulters DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/managing-tenancy-agreements-general-commercial-and-dealing-with-defaulters/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2025/11/Tenancy-Agreement-Cover.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260113T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260113T163000 DTSTAMP:20260601T044642 CREATED:20251010T021928Z LAST-MODIFIED:20260112T090800Z UID:4461-1768298400-1768321800@hartamasacademy.com SUMMARY:Sell Like a Strategist: Master the Property Game with Influence\, Mindset & Closing Power DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/sell-like-a-strategist-master-the-property-game-with-influence-mindset-closing-power-2/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2025/08/Sell-Strategist-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260115T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260115T163000 DTSTAMP:20260601T044642 CREATED:20251010T013411Z LAST-MODIFIED:20260114T090525Z UID:4455-1768471200-1768494600@hartamasacademy.com SUMMARY:Facebook Marketing Mastery for Property Sales DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/facebook-marketing-mastery-for-property-sales-2/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2025/08/facebook-marketing-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260122T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260122T163000 DTSTAMP:20260601T044642 CREATED:20251009T025317Z LAST-MODIFIED:20260121T090438Z UID:4434-1769076000-1769099400@hartamasacademy.com SUMMARY:Strata Management Tribunal Claim: How To Win & Execute Your Awards? DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/strata-management-tribunal-claim-how-to-win-execute-your-awards/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/08/Strata-Management-Tribunal-hrdc.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260130T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260130T163000 DTSTAMP:20260601T044642 CREATED:20251009T013209Z LAST-MODIFIED:20260127T090702Z UID:4427-1769767200-1769790600@hartamasacademy.com SUMMARY:Land Valuation DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/land-valuation-6/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/12/land-valuation-2.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260206T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260206T130000 DTSTAMP:20260601T044642 CREATED:20260109T090402Z LAST-MODIFIED:20260205T090418Z UID:5003-1770372000-1770382800@hartamasacademy.com SUMMARY:Real Cases Behind Property Disputes: Key Lessons to Learn and Pitfalls to Avoid DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/real-cases-behind-property-disputes-key-lessons-to-learn-and-pitfalls-to-avoid/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/01/Property-Dispute-Feature-Image-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260212T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260212T163000 DTSTAMP:20260601T044642 CREATED:20260113T073341Z LAST-MODIFIED:20260211T090441Z UID:5025-1770890400-1770913800@hartamasacademy.com SUMMARY:Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/mastering-ai-smart-prompts-sharp-writing-solid-research-3/ LOCATION:Selangor CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/11/ai-content-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260225T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260225T163000 DTSTAMP:20260601T044643 CREATED:20260116T012605Z LAST-MODIFIED:20260224T090308Z UID:5045-1772013600-1772037000@hartamasacademy.com SUMMARY:Follow-Up Mastery: Turning Online Leads into Sales DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/follow-up-mastery-turning-online-leads-into-sales-2/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/08/follow-up-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260226T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260226T130000 DTSTAMP:20260601T044643 CREATED:20260116T014920Z LAST-MODIFIED:20260225T090025Z UID:5053-1772100000-1772110800@hartamasacademy.com SUMMARY:Mastering Budgeting for Mixed-Use Strata Developments: Key Strategies & Best Practices DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/mastering-budgeting-for-mixed-use-strata-developments-key-strategies-best-practices/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/01/Mastering-Budgeting-Feature-Image-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260303T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260303T163000 DTSTAMP:20260601T044643 CREATED:20260209T033538Z LAST-MODIFIED:20260302T090227Z UID:5299-1772532000-1772555400@hartamasacademy.com SUMMARY:AI Mastery for Property Negotiators: Close More Deals with Less Effort DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/ai-mastery-for-property-negotiators-close-more-deals-with-less-effort-4/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/09/ChatGPT-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260310T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260310T130000 DTSTAMP:20260601T044643 CREATED:20260210T043954Z LAST-MODIFIED:20260309T090538Z UID:5338-1773136800-1773147600@hartamasacademy.com SUMMARY:Housing Development Acts & Land Titles: Key Legal Implications DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/housing-development-acts-land-titles-key-legal-implications/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/3.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260311T103000 DTEND;TZID=Asia/Kuala_Lumpur:20260311T123000 DTSTAMP:20260601T044643 CREATED:20260210T054353Z LAST-MODIFIED:20260310T090505Z UID:5346-1773225000-1773232200@hartamasacademy.com SUMMARY:Rights & Responsibilities of Parties in Strata Management DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/rights-responsibilities-of-parties-in-strata-management-2/ LOCATION:Online ZOOM CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/2-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260317T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260317T163000 DTSTAMP:20260601T044643 CREATED:20260210T060338Z LAST-MODIFIED:20260316T040116Z UID:5355-1773741600-1773765000@hartamasacademy.com SUMMARY:Land Economics for Property Investors: Key Theories and Practical Tips (Sold Out) DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/land-economics-for-property-investors-key-theories-and-practical-tips/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/1-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260407T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260407T163000 DTSTAMP:20260601T044643 CREATED:20260310T050338Z LAST-MODIFIED:20260406T090350Z UID:5577-1775556000-1775579400@hartamasacademy.com SUMMARY:Unlock the Power of Emotional Intelligence (EQ): High-Impact Strategies to Close Sales DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/unlock-the-power-of-emotional-intelligence-eq-high-impact-strategies-to-close-sales/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/03/Website-HRDC-Banner-.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260409T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260409T163000 DTSTAMP:20260601T044643 CREATED:20260311T061652Z LAST-MODIFIED:20260408T090254Z UID:5600-1775728800-1775752200@hartamasacademy.com SUMMARY:AI Video Marketing Mastery for Real Estate Agents DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/ai-video-marketing-mastery-for-real-estate-agents/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/03/Website-HRDC-Banner-1-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260421T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260421T163000 DTSTAMP:20260601T044643 CREATED:20260316T063004Z LAST-MODIFIED:20260420T090243Z UID:5657-1776765600-1776789000@hartamasacademy.com SUMMARY:Compliance with OSHA Act 1994 Amendments (2022) for Strata Properties DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/compliance-with-osha-act-1994-amendments-2022-for-strata-properties/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/03/Website-HRDC-Banner-2.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260423T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260423T163000 DTSTAMP:20260601T044643 CREATED:20260316T024032Z LAST-MODIFIED:20260422T090241Z UID:5639-1776938400-1776961800@hartamasacademy.com SUMMARY:Land Valuation DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/land-valuation-7/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/12/land-valuation-2.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260428T103000 DTEND;TZID=Asia/Kuala_Lumpur:20260428T123000 DTSTAMP:20260601T044643 CREATED:20260316T034245Z LAST-MODIFIED:20260427T090201Z UID:5647-1777372200-1777379400@hartamasacademy.com SUMMARY:Landlord & Tenant Law For Residential Tenancy DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/landlord-tenant-law-for-residential-tenancy/ LOCATION:Online ZOOM CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/03/Website-CPD-Banner-.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260429T090000 DTEND;TZID=Asia/Kuala_Lumpur:20260429T170000 DTSTAMP:20260601T044643 CREATED:20260209T015613Z LAST-MODIFIED:20260210T061454Z UID:5219-1777453200-1777482000@hartamasacademy.com SUMMARY:Leveraging AI Tools for Workplace Efficiency & Productivity DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/leveraging-ai-tools-for-workplace-efficiency-productivity/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/LEAD-HAR-HRDC-Training.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260505T103000 DTEND;TZID=Asia/Kuala_Lumpur:20260505T123000 DTSTAMP:20260601T044643 CREATED:20260406T070217Z LAST-MODIFIED:20260504T090137Z UID:5749-1777977000-1777984200@hartamasacademy.com SUMMARY:Volunteers\, Villains or Virtuous Leaders? Duties & Responsibilities of Strata Committees DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/volunteers-villains-or-virtuous-leaders-duties-responsibilities-of-strata-committees/ LOCATION:Online ZOOM CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/04/Website-CPD-Banner-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260512T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260512T163000 DTSTAMP:20260601T044643 CREATED:20260415T091229Z LAST-MODIFIED:20260511T090350Z UID:5799-1778580000-1778603400@hartamasacademy.com SUMMARY:Strata Management Tribunal Claim: How To Win & Execute Your Awards? DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/strata-management-tribunal-claim-how-to-win-execute-your-awards-2/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/08/Strata-Management-Tribunal-hrdc.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260513T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260513T163000 DTSTAMP:20260601T044643 CREATED:20260416T030851Z LAST-MODIFIED:20260512T091205Z UID:5810-1778666400-1778689800@hartamasacademy.com SUMMARY:Upgrade Your Property Game with AI: Branding\, Content & Closing DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/upgrade-your-property-game-with-ai-branding-content-closing/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/04/Website-HRDC-Banner-3.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260519T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260519T163000 DTSTAMP:20260601T044643 CREATED:20260415T082451Z LAST-MODIFIED:20260514T012651Z UID:5785-1779184800-1779208200@hartamasacademy.com SUMMARY:Close More Deals: How Your Brand Becomes Your Best Sales Tool DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/close-more-deals-how-your-brand-becomes-your-best-sales-tool/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/04/Website-CPD-Banner-2.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260521T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260521T130000 DTSTAMP:20260601T044643 CREATED:20260415T084037Z LAST-MODIFIED:20260520T090643Z UID:5793-1779357600-1779368400@hartamasacademy.com SUMMARY:Understanding Property Titles\, Tenure & Restrictions: Key Things You Must Know to Avoid Costly Mistakes DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/understanding-property-titles-tenure-restrictions-key-things-you-must-know-to-avoid-costly-mistakes/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/04/Website-CPD-Banner-3.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260605T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260605T163000 DTSTAMP:20260601T044643 CREATED:20260506T084515Z LAST-MODIFIED:20260520T084012Z UID:5918-1780653600-1780677000@hartamasacademy.com SUMMARY:Land Economics for Property Investors: Key Theories and Practical Tips DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/land-economics-for-property-investors-key-theories-and-practical-tips-2/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/1-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260611T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260611T130000 DTSTAMP:20260601T044643 CREATED:20260513T025003Z LAST-MODIFIED:20260520T084106Z UID:5995-1781172000-1781182800@hartamasacademy.com SUMMARY:How to Assemble a Competent Team in Strata Management Services DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/how-to-assemble-a-competent-team-in-strata-management-services/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/05/Website-CPD-Banner-5.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kuala_Lumpur:20260623T100000 DTEND;TZID=Asia/Kuala_Lumpur:20260623T163000 DTSTAMP:20260601T044643 CREATED:20260513T041246Z LAST-MODIFIED:20260520T084213Z UID:6010-1782208800-1782232200@hartamasacademy.com SUMMARY:Effective Strategies To Reduce Energy Costs For Commercial And Residential Properties DESCRIPTION:« All Events\n \n \n \n \n \n Driving Brand Loyalty Through Journey Mapping \n \n \n \n   HRD Corp claimable programme \n \n \n \n \n \n \n \n \n \n \n \n \n Date & Time: \n \n \n \n \n \n 9 July 2026 (Thursday)\n\n \n\n\n \n \n \n \n \n \n \n \n\n\n9:00 am\n\n \n\n\n\n \n - \n\n5:00 pm\n\n\n\n \n \n \n \n \n Venue: \n \n \n \n Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trainer \n \n \n \n Ms. Fyza IbrahimRetail Channel Productivity and Learning & Development SpecialistMaxis Mobile Sdn Bhd \n \n \n \n Seminar Outline \n \n \n \n Module 1: Understanding the Customer & Journey Stages Definition and importance of Customer Journey Mapping (CJM)Key stages of the customer journeyIdentifying customer touchpoints (Online\, walk in\, contact centre)Activity: Reflect on personal customer experienceActivity: Based on your experience create a simple mapping on a customer journey . Example (Banking App\, TNB App\, Telecommunication app)Module 2: Identifying Customer Personas & Needs Creating detailed customer personasUnderstanding customer pain points and motivationsGathering customer insights (feedback\, analytics\, etc.)Activity: Develop a customer personaModule 3: Understanding Customer Needs & Behaviours Definition of needs (functional\, emotional\, social).Common customer behaviours across the journey.Positive vs negative behaviours.Activity: Case study (e.g.\, Online Shopping or Paying Bills). In small groups\, participants identify: Needs\, Behaviours & EmotionsModule 4: Creating a Simple Journey Map Step-by-step mapping process.Linking needs\, behaviours\, and emotions.Activity: Each group creates a journey map for their persona.Identify 5 journey stages.Write customer needs\, behaviours\, and feelings at each stage.Highlight pain points & opportunities.Gallery Walk: Groups present and give feedback to each other.Module 5: Applying Insights to Business Turning CJM into action: Service redesign\, process improvement\, sales strategy.Activity: Each participant writes 2 “quick wins” they can apply at work.Closing reflection: “How will you walk in your customer’s shoes differently after today?” \n \n \n \n Course Objectives \n \n \n \n By the end of this training\, participants will be able to: \n\nUnderstand Customer Behaviour & Needs – Learn how to identify customer expectations\, emotions\, and decision-making processes at different journey stages.\nAnalyze & Map the Customer Journey – Develop a structured approach to visualizing customer interactions across various touchpoints.\nIdentify Pain Points & Opportunities – Recognize friction areas that negatively impact customer experience and find opportunities for improvement.\nEnhance Customer Engagement & Satisfaction – Implement strategies to improve customer interactions\, increase satisfaction\, and drive brand loyalty.\n\n \n \n \n \n Target Audience \n \n \n \n \nMarketing Team\nCustomer Experience Team\n\n \n \n \n \n Register your interest by filling out the form below: \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n Add to calendar \n \n \n\n \n \n \n Google Calendar\n\n \n iCalendar\n\n \n Outlook 365\n\n \n Outlook Live\n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n Facebook Marketing Mastery for Property Sales \n\n\n \n \n Energy Efficiency & Renewables: Residential and Commercial Properties \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n Share this on: URL:https://hartamasacademy.com/event/effective-strategies-to-reduce-energy-costs-for-commercial-and-residential-properties/ LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/05/Website-HRDC-Banner-4.png END:VEVENT END:VCALENDAR