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TZID:Asia/Kuala_Lumpur
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260820T100000
DTEND;TZID=Asia/Kuala_Lumpur:20260820T130000
DTSTAMP:20260819T090903Z
CREATED:20260513T025003Z
LAST-MODIFIED:20260819T090903Z
UID:5995-1787220000-1787230800@hartamasacademy.com
SUMMARY:How to Assemble a Competent Team in Strata Management Services
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/how-to-assemble-a-competent-team-in-strata-management-services/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/05/Website-CPD-Banner-5.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260821T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260821T170000
DTSTAMP:20260626T023026Z
CREATED:20260625T081914Z
LAST-MODIFIED:20260626T023026Z
UID:6204-1787302800-1787331600@hartamasacademy.com
SUMMARY:Leveraging AI Tools for Workplace Efficiency & Productivity
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/leveraging-ai-tools-for-workplace-efficiency-productivity-2/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/LEAD-HAR-HRDC-Training.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260903T103000
DTEND;TZID=Asia/Kuala_Lumpur:20260903T123000
DTSTAMP:20260902T090239Z
CREATED:20260609T060014Z
LAST-MODIFIED:20260902T090239Z
UID:6106-1788431400-1788438600@hartamasacademy.com
SUMMARY:Regulatory Changes: Recent Legislation Affecting The Real Estate Market
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/regulatory-changes-recent-legislation-affecting-the-real-estate-market-2/
LOCATION:Online ZOOM
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/06/Regulatory-Changes-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260908T100000
DTEND;TZID=Asia/Kuala_Lumpur:20260908T163000
DTSTAMP:20260803T064826Z
CREATED:20260609T062453Z
LAST-MODIFIED:20260803T064826Z
UID:6115-1788861600-1788885000@hartamasacademy.com
SUMMARY:Becoming an Agent of Attraction: 5 Steps to Be Known\, Trusted & Respected
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/becoming-an-agent-of-attraction-5-steps-to-be-known-trusted-respected/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/06/Agent-of-Attraction-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260922T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260922T170000
DTSTAMP:20260807T085258Z
CREATED:20260209T012624Z
LAST-MODIFIED:20260807T085258Z
UID:5276-1790067600-1790096400@hartamasacademy.com
SUMMARY:AI Digital Marketing For Business Success
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/ai-digital-marketing-for-business-success/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/Website-banner-HRDC-3-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260924T100000
DTEND;TZID=Asia/Kuala_Lumpur:20260924T163000
DTSTAMP:20260819T034628Z
CREATED:20260805T090053Z
LAST-MODIFIED:20260819T034628Z
UID:6448-1790244000-1790267400@hartamasacademy.com
SUMMARY:Beyond SMA 2013: Contract & Tort Law in Property Management
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/beyond-sma-2013-contract-tort-law-in-property-management/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/08/Tort-Law-Mr-Ng.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260925T100000
DTEND;TZID=Asia/Kuala_Lumpur:20260925T130000
DTSTAMP:20260819T034619Z
CREATED:20260805T065651Z
LAST-MODIFIED:20260819T034619Z
UID:6439-1790330400-1790341200@hartamasacademy.com
SUMMARY:Understanding Property Transactions in Offer Letters and Conveyancing Process
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/understanding-property-transactions-in-offer-letters-and-conveyancing-process/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/05/Website-CPD-Banner-4.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260929T100000
DTEND;TZID=Asia/Kuala_Lumpur:20260929T163000
DTSTAMP:20260819T034608Z
CREATED:20260805T064436Z
LAST-MODIFIED:20260819T034608Z
UID:6433-1790676000-1790699400@hartamasacademy.com
SUMMARY:AI Video Marketing Mastery for Real Estate Agents
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/ai-video-marketing-mastery-for-real-estate-agents-2/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar,HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/03/Website-HRDC-Banner-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20261014T090000
DTEND;TZID=Asia/Kuala_Lumpur:20261014T170000
DTSTAMP:20260806T030931Z
CREATED:20260716T025547Z
LAST-MODIFIED:20260806T030931Z
UID:6347-1791968400-1791997200@hartamasacademy.com
SUMMARY:Driving Brand Loyalty Through Journey Mapping
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/driving-brand-loyalty-through-journey-mapping-2/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/LEAD-HAR-HRDC-Training-3.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20261021T090000
DTEND;TZID=Asia/Kuala_Lumpur:20261021T170000
DTSTAMP:20260625T075756Z
CREATED:20260209T020651Z
LAST-MODIFIED:20260625T075756Z
UID:5253-1792573200-1792602000@hartamasacademy.com
SUMMARY:Mastering Property Negotiation: Psychological Strategies For Tough Markets
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/mastering-property-negotiation-psychological-strategies-for-tough-markets/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/Website-banner-HRDC-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20261118T090000
DTEND;TZID=Asia/Kuala_Lumpur:20261118T170000
DTSTAMP:20260625T075827Z
CREATED:20260209T085239Z
LAST-MODIFIED:20260625T075827Z
UID:5260-1794992400-1795021200@hartamasacademy.com
SUMMARY:Persuasive Presentation Strategies
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/confident-delivery-mastery-own-your-presentation/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/Website-banner-HRDC.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20261203T090000
DTEND;TZID=Asia/Kuala_Lumpur:20261203T170000
DTSTAMP:20260625T075923Z
CREATED:20260209T025011Z
LAST-MODIFIED:20260625T075923Z
UID:5265-1796288400-1796317200@hartamasacademy.com
SUMMARY:Strata Project Management: Handling Progress Payments With Ease
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Mastering Conflict Resolution in Real Estate: Turning Challenges into Professional Advantage				\n				\n				\n				\n									[5 CPD hours Approved by LPEPH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			14 July 2026 (Tuesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Venessa ChaiHRD Corp Accredited & International and Certified Professional Trainer (IPMA\,UK)  								\n				\n				\n				\n					Seminar Overview				\n				\n				\n				\n									In the dynamic real estate industry\, conflicts are inevitable—whether dealing with buyers\, sellers\, developers\, tenants\, or internal stakeholders. This seminar equips real estate professionals with practical strategies to manage\, de-escalate\, and resolve conflicts effectively while maintaining professionalism\, compliance\, and client trust. Participants will learn how to handle difficult conversations\, manage emotional clients\, and transform conflicts into opportunities for stronger relationships and business growth across both sub-sale and developer markets. 								\n				\n				\n				\n					Seminar Outline				\n				\n				\n				\n									Module 1: Understanding Conflict in Real Estate Practice  (Build awareness of why conflict happen) Types of conflicts in real estate transactionsCommon conflict scenarios (buyer vs seller\, agent vs client)Emotional vs Rational conflict triggersImpact of poor conflict handling (complaints\, reputation damage)Sub-sale vs developer conflict differencesModule 2: Conflict Resolution for Sub-Sales Market (Equip participants to manage resale transaction conflicts) Buyer vs seller expectation gapsPricing disputes and negotiation conflictsLoan rejection & valuation issuesDelay in SPA / documentation conflictsHandling difficult owners / unreasonable buyersMulti-agent conflicts & co-agency issuesModule 3: Conflict Resolution for Developer Market (Manage conflicts in developer sales environment) Miscommunication on project details / promisesDelivery delay & VP issuesDefect complaints & escalation handlingManaging expectation vs reality gapDeveloper vs purchaser disputesHandling group complaints & public pressureModule 4: Communication Strategies in Conflict Resolution (Develop professional communication skills) De-escalation techniques (tone\, pacing\, language)Active listening & empathy in conflictHow to say “No” professionallyHandling aggressive or emotional clientsStructured conversation framework (Acknowledge–Clarify–Resolve)Verbal vs written communication in disputesModule 5: Professional Conflict Management Framework & Practice (Apply structured models in real cases) LEARN ModelConflict resolution step-by-step frameworkCase studies (sub-sale & developer scenarios)Role plays & simulation exercisesDocumentation & compliance awarenessTurning conflict into long-term client trust 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n				\n									[Image source: Freepik] 								\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Driving Brand Loyalty Through Journey Mapping	\n\n\n		\n	\n		Mastering AI: Smart Prompts\, Sharp Writing\, Solid Research			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/strata-project-management-handling-progress-payments-with-ease/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:HRD Corp Claimable Programmes
ATTACH;FMTTYPE=image/png:https://hartamasacademy.com/wp-content/uploads/2026/02/Website-banner-HRDC-2.png
END:VEVENT
END:VCALENDAR