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DTSTART;TZID=Asia/Kuala_Lumpur:20251210T100000
DTEND;TZID=Asia/Kuala_Lumpur:20251210T163000
DTSTAMP:20260423T233305
CREATED:20251112T014240Z
LAST-MODIFIED:20251222T063923Z
UID:4568-1765360800-1765384200@hartamasacademy.com
SUMMARY:Follow-Up Mastery: Turning Online Leads into Sales
DESCRIPTION:« All Events\n 				\n				\n				\n				\n					This event has passed. \n				\n				\n				\n				\n					\n	Follow-Up Mastery: Turning Online Leads into Sales				\n				\n				\n				\n									[5 CPD hours Approved by LPPEH] 								\n				\n		\n					\n				\n				\n					\n	\n				\n				\n		\n				\n				\n									Date & Time:								\n				\n				\n				\n					\n		\n			10 December 2025 (Wednesday)\n\n		\n\n\n	\n				\n				\n				\n				\n					\n		\n		\n\n\n10:00 am\n\n		\n\n\n\n	\n	  -  \n\n4:30 pm\n\n\n\n	\n				\n				\n				\n				\n									Venue:								\n				\n				\n				\n									Hartamas Training CentreLevel 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, 47301\, Petaling Jaya\, Selangor Darul Ehsan. 								\n				\n				\n				\n							\n			\n		\n						\n				\n				\n					\n				\n				\n				\n					Speaker				\n				\n				\n				\n									Ms. Stephanie LamChief Marketing OfficerTalk To Your CMO Sdn Bhd  								\n				\n				\n				\n					Seminar Outlines				\n				\n				\n				\n									Module 1 – Understanding Why Leads Don’t Convert The property buyer journey: Awareness → Interest → Consideration → DecisionThe “leaky funnel” problem: where agents lose leadsGroup Exercise: Map participant’s current lead flow & identify key drop-off pointsModule 2 – Getting a Response from Leads Psychology of online property leads & why they ghostResponse Triggers: Speed\, personalization\, and value-first messagingRole Play: Handling “just browsing” and “not urgent” leadsImplementation: Drafting a personal first-response templateModule 3 – Securing Appointment Commitments Why leads don’t commit to appointments (low urgency\, low trust)The 3 Keys to Commitment: Pre-frame value\, micro-commitments\, and confirmation systemsDemo: WhatsApp appointment and reminder flowsPair Exercise: Design a 3-message sequence (response → appointment ask → confirmation)Module 4 – From Appointment to Viewing Why buyers cancel or no-show property viewingsStrategies to increase show-up rates (preview content\, emotional hooks\, reminders)Role Play: Handling cancellations and postponementsGroup Activity: Draft a pre-viewing teaser message to excite buyersModule 5 – Post-Viewing Follow-Through to Sale Why sales are lost after viewings (comparison\, hesitation\, poor follow-up)The “Thank → Recap → Next Step” follow-up frameworkDemo: Effective post-viewing WhatsApp/email templateImplementation: Drafting a 24-hour follow-up sequenceFinal Exercise: Build a personal “Lead-to-Sale Conversion Map” (scripts\, timing\, KPIs) 								\n				\n				\n				\n							\n			\n						\n		\n						\n				\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n	\n	Add to calendar	\n		\n	\n\n		\n			\n									\n	Google Calendar\n\n									\n	iCalendar\n\n									\n	Outlook 365\n\n									\n	Outlook Live\n\n							\n		\n\n		\n	\n\n				\n				\n					\n		\n					\n		\n				\n						\n					\n			\n						\n				\n					\n	\n		\n\n				Key Differences Between Freehold and Leasehold Properties	\n\n\n		\n	\n		Managing Tenancy Agreements: General\, Commercial and Dealing with Defaulters			\n\n	\n\n				\n				\n					\n		\n					\n		\n					\n		\n					\n		\n				\n		Share this on:
URL:https://hartamasacademy.com/event/follow-up-mastery-turning-online-leads-into-sales/
LOCATION:Hartamas Training Centre\, Level 13\, Block A\, Menara Prima\, Jalan PJU 1/37\, Dataran Prima\, Petaling Jaya\, Selangor\, 47301\, Malaysia
CATEGORIES:Continuous Professional Development (CPD) Seminar
ATTACH;FMTTYPE=image/jpeg:https://hartamasacademy.com/wp-content/uploads/2024/08/follow-up-1.jpg
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